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Management of Supply Networks for Products and Services >> Content Detail



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Calendar

LEC #TOPICSKEY DATES
1Introduction to Supply Networks: Supply Chain Management
2Supply Chain Management: LogisticsGuest speaker: Prof. Yossi Sheffi, MIT Center for Transportation and Zaragoza Alliance
3Service Vision and Characteristics
4Service Encounter and Guarantees
5Customer Satisfaction
6Customer Retention and Loyalty
7Creating and Sustaining Excellence
8Matching Supply and Demand: Tug of War
9Managing a Global Service CompanyGuest speaker: Ms. Carmen Baez, President of Diversified Agency Services - OMNICOM
10Introducing a New Service in a Distributed EnvironmentGuest speaker: Mr. James Walker, Managing Director and Chief Administrative Officer Global Private Client Group, MERRILL LYNCH
11Introducing a New Service in a Distributed Environment (cont.)
12Matching Supply and Demand: Procurement and Outsourcing
13Matching Supply and Demand: Managing the Interface - Call Centers
14Guest Speaker Topic: The Power of Management CapitalGuest speakers: Armand Fiegenbaum, Ph.D., Don Fiegenbaum, Ph.D. General Systems Company Inc.
15Supply Chain Management: Road-mapping and Value Chain DesignGuest speaker: Prof. Charles Fine, MIT Sloan School of Management
16Supply Chain Management: Value of Information
17Information Technology Services: Internal Organization, Supplier Management, and OutsourcingGuest speaker: Ms. Adriana Ferreira, Director, Department of Information Technology, Companhia Vale do Rio Doce - CVRD
18Supply Chain Governance: UPS Project
19Supply Chain Management: International IssuesGuest speaker: Mr. Jake Barr, Associate Director Global Supply Chain Operations Proctor & Gamble
20Course Summary and Wrap-up

 








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